Understanding Billing and Payments

How Billing Works

• Billing Cycle: Monthly (every 30 days)
• Charge Date: Same day each month as your signup
• Payment Method: Credit/debit card via Stripe
• Auto-Renewal: Automatic unless you cancel

Updating Payment Method

1. Open the billing page
2. Click "Manage billing"
3. In the Stripe customer portal, click "Update payment method"
4. Enter new card details
5. Click Save

Viewing Invoices

All invoices are available in the Stripe customer portal:

1. Open the billing page and click "Manage billing"
2. Click the "Invoices" tab
3. Download PDF receipts for each payment

Payment Failed - What Happens?

If your card is declined:

1. You'll receive an email notification
2. We'll retry payment 3 times over 7 days
3. After 7 days, your subscription will be canceled
4. Update your payment method to avoid interruption

→ Troubleshoot payment failures

Refund Policy

• 14-Day Guarantee: Full refund if canceled within 14 days (first-time subscribers only)
• After 14 Days: No refunds for monthly subscriptions
• One-Time Offer: Money-back guarantee applies once per customer
• Service Outages: Refunds considered for prolonged downtime (24+ hours)