Payment Failed - What Now?
Resolve failed payments and update your billing information
Why Payments Fail
Common reasons:
- Expired card - Check expiration date
- Insufficient funds - Ensure balance covers the subscription amount: Income Investor Pro is $15/month, tax-inclusive
- Card declined by bank - Bank may block online transactions
- Incorrect billing info - Verify ZIP code and CVV
How to Fix
- Go to Settings → Billing
- Click "Manage Subscription"
- Update payment method in Stripe portal
- We'll automatically retry the charge
What Happens if I Don't Update?
- Day 1: Payment failed email sent
- Day 3: Second retry attempt
- Day 5: Third retry attempt
- Day 7: Subscription canceled, account reverts to Free plan
Re-Activating After Cancellation
If your subscription was canceled due to failed payment:
- Go to Pricing Page
- Click "Upgrade to Pro"
- Enter valid payment method
- Instant reactivation
No data is lost - your portfolios and watchlists are preserved!